Terms and Conditions

SWIFTCALL SERVICE TERMS & CONDITIONS

for all products EXCEPT PSTN & DEDICATED INTERNET ACCESS (DIA) - see separate Terms & Conditions below for PSTN & DIA.

These terms and conditions shall be governed and construed in accordance with the laws of Ireland. DO NOT WRITE YOUR 4-DIGIT SECURITY PIN ON YOUR ACCOUNT CARD. All references to “Swiftcall” below are to Tripleswift Limited T/A Swiftcall Prepaid PRE-PAID SERVICE.

  1. Security and Account Protection
    In order to protect access to the customer’s account from unauthorized persons, the customer:
    a) shall take care not to disclose account or security code numbers to another person, other than an authorized operator or technician employed by an approved telecommunications company for the purpose of programming software or equipment to access the Swiftcall system, or an employee or person authorized by Swiftcall.
    b) shall change the security code from time to time or when the customer suspects the possibility of unauthorized present or future use of the account. In the case of suspected unauthorized use, the customer should inform Swiftcall immediately.

  2. Customer Agreements
    The customer agrees and undertakes:
    a) to use the service in accordance with these terms and conditions as may be varied by Swiftcall either by written notice or by notice published in the national press from time to time. These terms and conditions are published on the company’s website http://www.swiftcall.ie.
    b) not to contravene the Postal and Telecommunications Services Act 1983 and 1984 or any relevant regulations or the provisions of any other applicable legislation or statutory instruments (including any amendments or modifications thereof).
    c) to indemnify Swiftcall against all liabilities, claims, damages, losses, and expenses arising from any breach of the customer’s undertakings in 2(a) and 2(b) above.
    d) to give written notification to Swiftcall of change in address.

  3. Service Failure and Limitation of Liability
    In the event that the Swiftcall service fails to operate and the customer diverts traffic to another carrier, Swiftcall will not be responsible for that carrier’s charges.

  4. Limitation of Liability
    Neither party shall be liable to the other in contract, tort or otherwise for any loss of business, contracts, anticipated savings or profits or for any other indirect or consequential loss whatsoever provided however nothing shall exclude or limit liability for death or personal injury caused by negligence.

  5. Customer Risk
    Disclosure of account details to persons other than the authorized employees of Swiftcall is entirely at the customer’s risk.

  6. Charges and Fees
    The customer shall be liable for all charges and fees arising from the use of the account whether authorized or unauthorized, unless such unauthorized use is solely attributable to an act or omission on the part of Swiftcall.

  7. Non-refundable Subscriptions
    Subscriptions to the service are non-refundable. However, Swiftcall may refund on investigation, any subscription less bonus amounts and or free credit amounts, where it is shown that it was unable to provide its service to the customer.

  8. Service Availability
    Swiftcall will use its reasonable endeavours to provide its service to the customer. However, when Swiftcall is unable to provide its service to the customer, the customer is free to utilize another telecommunications service until access to Swiftcall is reinstated. Swiftcall will not be held liable for any charges or damages to the customer should the customer be prevented from accessing the Swiftcall system.

  9. Pricing Information
    Usage charges will be at the rates shown in the current pre-paid Swiftcall price list shown on http://www.swiftcall.ie and are subject to change without prior notice.

  10. Credit Expiration
    Any credit on the customer’s account which remains unused within 60 days from the date such credit is made to the account shall expire and will not be available for use as credit. Expiration of a balance on an account with automated top-ups enabled will automatically trigger a new top-up to the account.

  11. Minimum Top-Up
    The minimum top-up amount is €25 (or such other sum as may be specified from time to time).

  12. Service Usage Record
    The customer agrees that Swiftcall’s records are conclusive evidence of the customer’s use of the service and the charges payable. The customer accepts that use of the direct dial facility by any person making telephone calls from telephone number(s) nominated by the customer shall be deemed to be authorized by the customer and that the customer shall pay any charges arising from such use.

  13. Invalid Provisions
    If any term or provision, or portion thereof, of this Agreement shall be invalid or unenforceable, to that extent it shall be deemed omitted or omitted to the extent necessary to render it valid and enforceable, the remainder of the Agreement shall remain unaffected and in full force and effect.

  14. Entire Agreement
    This Agreement represents the entire understanding between the parties in relation to the subject matter hereof and supersedes all other agreements made between the parties whether written or oral. No waiver of any provision of this Agreement shall be deemed to be a further or continuing waiver of any provision of this Agreement.

  15. Assignment Rights
    This Agreement may not be assigned in whole or part without the prior written consent of Swiftcall, such consent not to be unreasonably withheld. Swiftcall may assign this Agreement at any time.

  16. Termination of Agreement
    The termination of this Agreement howsoever arising shall not affect such of the provisions hereof as are expressed to operate or have effect thereafter.

  17. Contact Information
    Swiftcall’s address for service of notices is 12 Priory Office Park, Stillorgan Road, Blackrock, Co. Dublin, A94 N2V3.

  18. Acceptance of Terms
    Use of the Swiftcall service constitutes acceptance of these terms and conditions.

  19. Charging Period
    All calls are subject to a minimum initial charging period of one minute.

  20. Administration Charge
    There will be an administration charge of €20 applied to your account for any call history information requested outside 3 months from the date of request.

SWIFTCALL SERVICE TERMS & CONDITIONS FOR PSTN & DEDICATED INTERNET ACCESS.

Definitions of terms:

  • Access Provider: the entity that provides access to the physical telephone line(s) and associated services across which the Services are provided.
  • Affiliate: a holding company, Group Company, or subsidiary direct or indirect, or a company that is under common control with the company concerned.
  • Agreement: these Terms and Conditions; the Customer Authorisation Form; the Acceptable Use Policies; Swiftcall Rate Guide(s), and the Code of Practice which together constitute a legally binding agreement between Swiftcall and the Customer.
  • Ancillary Services: call management services like call waiting, call forwarding, and related products.
  • Charge: all charges payable by the Customer to Swiftcall, including rental, connection, and disconnection charges.
  • Connection Charge: the one-off non-recurring charge payable for the initial provision of the services.
  • Commencement Date: the date on which the Swiftcall establishes the Services for the Customer.
  • ComReg: the national regulatory authority for the telecommunications market in Ireland.
  • Customer: the person or company using the Services.

1. COMMENCEMENT & TERMS

This Agreement sets out the terms and conditions on which Swiftcall will provide telecommunications services to the Customer. This agreement shall commence on the date the Services are provided by Swiftcall.

2. PROVISION OF THE SERVICES

Swiftcall shall provide the Services to the Customer upon receipt of an Order from the Customer and subject to the payment of the Charges as stated in these terms.

3. CUSTOMER CARE

If the Customer has a complaint regarding the Services they may contact the Customer Services Team. The details of Swiftcall customer care number is available on the website.

4. USE OF THE SERVICES – GENERAL

The Customer undertakes not to use the Services for any improper or unlawful purpose, nor allow others to do so.

5. PAYMENT

The Customer shall pay for Services rendered in accordance with the current Swiftcall Rate Guide(s).

6. LIABILITY

Swiftcall shall use all reasonable endeavours to ensure that the Services are available for use. Swiftcall shall not be liable for any delay, failure, or loss caused by circumstances outside its control.

7. MAINTENANCE

The Customer agrees that from time to time it may be necessary for Swiftcall to temporarily suspend the Services during periods of repair or maintenance.

8. USE OF INFORMATION – DATA PROTECTION AND CREDIT CHECKING

Swiftcall fully respects the Customer's right to privacy and will not collect personal information without consent.

9. TERMINATION, CANCELLATION AND SUSPENSION

Swiftcall may terminate the Agreement or suspend Services upon a Customer's breach of these terms.

ADDITIONAL PROVISIONS

Additional terms apply to the Swiftcall Broadband Service regarding installation and usage.

For full details, please refer to the full text of the terms and conditions.